The Impact of Taxpayer Education Programs on Compliance: A Case Study of the FIRS Outreach Initiatives in Abuja
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Background of the Study
Taxpayer education is a crucial component of effective tax administration, as it helps taxpayers understand their obligations and the benefits of compliance. In Nigeria, the Federal Inland Revenue Service (FIRS) has implemented various taxpayer education programs aimed at enhancing awareness and increasing voluntary compliance. These outreach initiatives in Abuja, Nigeria's capital, are designed to reach diverse taxpayer groups, including individuals, businesses, and organizations (Ogunleye & Oduwole, 2023).
Abuja, as a political and economic hub, has a large concentration of formal and informal sector workers. However, despite these efforts, tax compliance rates in Abuja remain below expectations, with many taxpayers still unaware of their rights and responsibilities (Olawoyin & Adeyemi, 2024). The effectiveness of these taxpayer education programs in fostering compliance has been a subject of debate, with concerns about the scope, reach, and content of the programs.
This study examines the impact of the FIRS outreach initiatives in Abuja on taxpayer compliance, evaluating the effectiveness of these programs in improving tax knowledge, attitudes, and behaviors.
Statement of the Problem
The FIRS has invested in taxpayer education programs as a means to improve tax compliance across Nigeria. However, these outreach initiatives have faced challenges in reaching all target groups effectively, particularly in urban areas like Abuja. While there is evidence of increased awareness, there is limited empirical research on how these programs directly influence compliance behavior (Adedayo & Salami, 2024).
This study investigates the relationship between taxpayer education programs and compliance in Abuja, highlighting the successes and challenges of the FIRS initiatives.
Objectives of the Study
- To assess the effectiveness of the FIRS taxpayer education programs in Abuja.
- To evaluate the impact of these programs on taxpayer compliance behavior.
- To recommend improvements for enhancing the reach and impact of taxpayer education initiatives.
Research Questions
- How effective are the FIRS taxpayer education programs in Abuja?
- What impact do these programs have on taxpayer compliance behavior?
- What improvements can be made to increase the effectiveness of taxpayer education in Abuja?
Research Hypotheses
- Taxpayer education programs in Abuja are effective in raising awareness of tax obligations.
- Taxpayer education programs positively influence tax compliance behavior.
- Enhancing the content and delivery of taxpayer education programs will increase compliance rates.
Scope and Limitations of the Study
The study focuses on the FIRS taxpayer education programs in Abuja between 2023 and 2025. Limitations include the difficulty in measuring long-term behavioral changes and the potential biases in responses from participants in the education programs.
Definitions of Terms
- Taxpayer Education: Programs designed to inform taxpayers about their tax obligations, rights, and the benefits of compliance.
- Tax Compliance: The fulfillment of tax obligations, including accurate reporting and timely payment of taxes.
- FIRS Outreach Initiatives: Educational programs implemented by the Federal Inland Revenue Service to enhance taxpayer awareness and compliance.
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